Riu Palace Mexico, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Riu Palace Mexico, a 5-star all-inclusive resort 2 miles from Playa del Carmen, showcases traditional Mexican estate architecture with two freshwater pools, wellness center, solarium-terrace, and gym.

Modern Room Amenities

All guestrooms at Riu Palace Mexico All Inclusive feature air conditioning, mini-bars, laptop-compatible safes, and balconies with 24-hour room service.

Diverse Dining Options

Six onsite restaurants serve international cuisine, including fusion dishes at Krystal, Japanese, Italian, steakhouse, and Mexican specialties, with a 24-hour lounge for drinks and snacks.

Recreation and Entertainment

Four outdoor swimming pools, tennis courts, and a health club complement activities like catamaran sailing, kayaking, bodyboarding, and snorkeling, with access to Pacha nightclub for evening entertainment.

Strategic Resort Location

Located 34 miles from Cancún International Airport, the resort sits near Playacar Center Shopping Mall (0.34 miles), Hard Rock Golf Club (0.5 miles), and Xcaret Park (2.5 miles).

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Getting around

Available transportation options

City Centre

Playa del Carmen 1.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 mi

Cancun (CUN) 37.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Free parking

Luggage storage

24-hour services

24-hour reception

24-hour room service

General

Smoking allowed in designated areas
Free Wi-Fi
Free parking
24-hour reception
Express check-in/ -out
No pets allowed
Luggage storage
Lift
ATM/Cash machine
Gift/Newsstand
Beauty salon
Coffee shop
Chapel
Multilingual staff

Sports & Fitness

Fitness centre
Kayaking
Tubing
Outdoor tennis court
Billiard tables
Fitness studio

Services

24-hour room service
Housekeeping
Bicycle hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Dinner
Espresso machine
Free breakfast
Buffet breakfast

Business

Business centre

Children

Cots
Babysitting/Child services
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Entertainment
Garden area
Television in lobby
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.6 mi

152 Calle Quinta Avenida

Quinta Avenida

1.8 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2100 ft

Beach

Playacar Beach

2.2 mi

Carretera 109

Cenote Calavera

1.8 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

2400 ft

Park

Xel-Ha Park

3500 ft

Zona Arqueologica Playa del Carmen

1.2 mi

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.8 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

4100 ft

Av. Benito Juárez

Los Fundadores Park

1.5 mi

Mall

Starbucks

4100 ft

Mall

City Club

4100 ft

Calle Carretera Federal 109

Cenote Carwash

2.2 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

2.2 mi

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

1.5 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.5 mi

Playacar

Ruinas Mayas

1.1 mi

Playacar

Xaman Ha Ruins

1.2 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.6 mi

Park

Parque La Ceiba

1.5 mi

Museum

Museo Frida Kahlo Playa Del Carmen

1.8 mi

5ta Avenida

Galeria de Arte 5ta Avenida

1.6 mi

Museum

3D Museum of Wonders

1.8 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

1.7 mi

Spa Centre

Ferry Cozumel

1.5 mi

Mall

Plaza Antigua

1.3 mi

Amusement Park

Skydive Playa

1.4 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2.0 mi

Nearby

Mall

Playacar Center Shopping Mall

1900 ft

Restaurants

Les Crepes de Paris

1.8 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

La Vaqueria

1.4 mi

Paseo Xaman-Ha

Reviews and Ratings

Feedback from previous guests about their experience.

64%

enjoyed the hotel and would happily return

6.4/10

Nice

Rooms

8.4

Location

8.8

Service

9.8

Dining

8.6

Ben

United States, January 2025

5.0/10

My stay at the Riu Palace Mexico was enjoyable overall, with clean facilities and friendly staff being the highlights. However, I was initially disappointed with my room's view, and the dining options had some limitations. Still, the hotel’s cleanliness and service made it a pleasant experience for a birthday celebration.

Rooms

8.0

My room was clean and spacious with a stocked mini fridge, though I was let down by the view—a covered walkway instead of the beach. I recommend opting for a room with a better view to fully enjoy the evenings on the balcony.

Service

10.0

The service was excellent throughout my stay. The bar staff at the pool were hardworking, always providing drinks with a smile. I especially appreciated the really good cocktails made by Francisco and Elena near reception.

Location

8.0

The hotel's location was convenient for exploring; just a two-minute walk took me to a shopping plaza. The grounds were immaculate, which added to the overall pleasant atmosphere of the hotel.

Dining

8.0

Dining offered a good variety, and I particularly enjoyed the buffet. However, I found the lunchtime selection at the poolside buffet repetitive, though the beach barbecue's opening was a highlight. I would recommend exploring different restaurants for a change of scenery.

Facilities

7.0

Facilities were adequate, but the gym could use some improvements. I appreciated the daily activities provided by the animation team, which kept things lively, but I found some areas in need of maintenance.

Terry

United States, December 2024

6.8/10

I had an excellent time at Riu Palace Mexico. it really surpassed my expectations from my previous stay. The rooms were clean and spacious, the food was delicious across the board, and the staff truly made me feel welcome. Although the entertainment could use some improvement, the overall experience was fantastic.

Rooms

9.0

My room was spacious and spotless. loved the lovely view of the gardens and pools. It was a bit noisy at times, but nothing major detracted from my comfort.

Service

10.0

The staff was very nice. they always greeted me with a smile and made me feel at home. They worked hard, especially in the heat, and their service was consistently excellent.

Location

9.0

Situated in Playacar, the location was perfect. just steps from the beach, although there were some seaweed issues on the shore. It was easy to access other Riu properties nearby, which was a nice bonus.

Dining

8.0

The dining options were abundant. I enjoyed the Al a Carte restaurants more than the buffet, especially Krystal Fusion. However, the steak restaurant was a bit of a letdown regarding the atmosphere and quality.

Facilities

8.0

The hotel offered various amenities, including great room service and a pleasant pool area. though the gym was small, it had everything I needed for a quick workout.

James

United States, November 2024

7.2/10

My stay at the Riu Palace Mexico was mostly good, celebrating my 40th Wedding Anniversary with really good service and beautiful surroundings. The food was very good, and the beach was pristine. However, the rooms felt a bit dated, which detracted from an otherwise perfect experience.

Rooms

8.0

I initially received a room overlooking trees, which I wasn’t thrilled about after my long journey, but the reception staff happily upgraded me to a lovely view overlooking the fountains. The room was clean with new sheets and towels daily, but I noticed some peeling paint and dated decor.

Service

9.0

The staff were truly really good, always smiling and ready to help. From the reception to the waitstaff, I felt well taken care of throughout my stay. Their dedication really stood out to me, even though the management's policies like the buffet dress code could be a bit frustrating.

Location

9.0

The location is fantastic, with a beautiful beach that felt private due to strict access rules. It was a bit noisy at times, especially with the transport vehicles going back and forth, but the proximity to downtown Playa del Carmen (only a quick taxi ride away) was a plus.

Dining

9.0

Dining was a highlight with varied menus and excellent service, particularly at the Don Julian restaurant for breakfast and the specialty restaurants for dinner. I particularly enjoyed the lobster tails and shrimp on the buffet, a rare treat for all-inclusive dining.

Facilities

7.0

The hotel offered great amenities, including room service, a lovely pool area, and housekeeping services that kept everything tidy. However, I noticed the hot tub in the gym could use an upgrade, which is something they might want to address.

United States, November 2024

6.0/10

My stay at the Riu Palace Mexico was beyond my expectations. The service was amazing, with staff always eager to assist, which made me feel really valued. The beach area was spacious and beautiful, though I did find the distance to restrooms a bit inconvenient while enjoying the beach. Overall, I would definitely return due to the really good dining and entertainment options.

Rooms

8.0

I stayed in a room that overlooked the fountain and garden, which was peaceful for enjoying my morning coffee. However, there was some noise from the transport going back and forth to the beach.

Service

10.0

The service was perfect, with staff like Omar, Esteban, and Karla making sure I was well taken care of throughout my stay.

Location

9.0

The hotel's location near Playa del Carmen was great for exploring, and the beach area felt private since only guests of this hotel had access to it.

Dining

10.0

The food was superb, especially at Don Julian restaurant, which had lobster tails and delectable specialties. The buffets felt more inviting than the specialty restaurants.

Facilities

8.0

Facilities were great, with 24-hour room service and options like bicycle hire. It would be ideal if they added more bathrooms near the beach area to reduce the trek to the restaurant.

Natalie

United States, November 2024

7.2/10

I had an amazing stay at Riu Palace Mexico! The entertainment team, especially Alan and Joe, really made my vacation with fantastic shows. The staff were super friendly, always remembering my name and favorite drinks. The dining options were varied and delicious, though the buffet could get a bit repetitive. The beach and pool areas were beautiful, but the daily loud music was a bit overwhelming.

Rooms

9.0

My room overlooked the lovely grounds and fountains, although I noticed a bit of dampness now and then, but it didn't ruin my experience.

Service

10.0

The staff was very nice—always attentive and made me feel welcome. They truly went above and beyond, like remembering my drink preferences.

Location

9.0

The location is beautiful, right in a gated area near Playa del Carmen, making it easy to explore the surrounding area.

Dining

8.0

The food was mostly great with lots of variety at the buffet, but some dining experiences were less enjoyable due to repetitiveness.

Facilities

8.0

Facilities like the pools were kept clean, though they were a bit small; the beach area was stunning and well-maintained.

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